Putting Clients First

Throughout her career, Vanessa has built lasting business relationships by understanding client needs, delivering customized solutions, and proactively addressing concerns. Her experience managing client accounts, coordinating services, and resolving issues has reinforced her commitment to responsiveness, reliability, and client satisfaction.

At OTR, Vanessa brings this client-first approach to our legal industry clients, helping ensure that law firms and litigation teams feel supported, informed, and valued throughout their relationship with our company.

Experience That Makes a Difference Before joining OTR, Vanessa held leadership and account management positions with organizations including Canadian Executive Search, JobSquad Solutions, American Auditing Company, and Encore Marketing.

Her professional background includes:

• Business Development: Building trusted partnerships and identifying opportunities to provide clients with additional value.
• Client Relationship Management: Developing and maintaining long-term relationships through personalized service, consistent communication, and proactive follow-up.
• Customer Care; Satisfaction: Understanding client expectations, addressing concerns promptly, and helping deliver a positive customer experience.
• Account Management: Coordinating client services, managing ongoing accounts, and ensuring that customer needs remain a priority.
• Team Leadership: Training, mentoring, and managing customer-facing teams with an emphasis on professionalism and service excellence.
• Bilingual Communication: Fluent in English and Spanish, allowing her to communicate effectively with a diverse client base.

The Personal Attention Our Clients Deserve

Vanessa understands that legal professionals operate in demanding environments where deadlines, communication, and dependable service matter. Her goal is to help make every interaction with OTR a positive experience by providing attentive service, facilitating communication, and ensuring that client concerns receive
the attention they deserve.

Working alongside OTR's experienced eDiscovery, digital forensics, and litigation support professionals, Vanessa helps reinforce our commitment to delivering the
personal attention of a trusted local partner backed by comprehensive litigation technology services. For Vanessa, outstanding customer care is about more than responding to requests. It's about building relationships, earning trust, and making clients feel confident that they have a team they can depend on.

Connect With Our Team

Experience the difference of working with an eDiscovery partner that puts its clients first.